The use of Intercom does not require consent. It can be carried out on one of the other applicable legal bases of Art. 6 GDPR.
A data processing agreement must be concluded with Intercom R&D Unlimited Company that meets the criteria of Art. 28 GDPR.
The documents must be archived so that they can be proven to the supervisory authority if necessary.
If the chat function of our website is activated, additional personal data will be processed.technical connection data of the server access (IP address, date, time, requested page, browser information)data about your inquiry or contactcontact information like Name and e-mail address. analysis of user behaviorSupporting website visitors with technical or content-related questionscontent optimization. Your consent according to Art. 6 (1) a GDPR. Intercom R&D Unlimited Company, Stephen Court, 18-21 Saint Stephens Green, Dublin 2, Ireland (https://www.intercom.com/). The data is transmitted on the basis of your consent in accordance with Art. 6 Para. 1 lit a in conjunction with Art. 49 Para. 1 lit a GDPR. You were informed before you gave your consent that the USA does not have a level of data protection that corresponds to the standards of the EU. In particular, US secret services can access your data without you being informed and without you being able to take legal action against it. is variable and ends when the processing purpose no longer applies.
In addition to the above information, the data protection information must also contain the mandatory information from Art. 13 or 14 GDPR: Name and contact details of the controller, if necessary the contact details of the data protection officer, the purposes for which the personal data are to be processed, the legitimate interests, if the processing is based on Article 6 (1) f GDPR, the duration of the processing, information on the rights of the data subjects including the right to lodge a complaint with a supervisory authority, the possibility of simply revoking consent given, and information as to whether the Provision of the data is required by law or contract or what the possible consequences of non-provision would be. In the event that the data is used for automated decision-making, including profiling, meaningful information about the logic involved and the scope and impact on the data subject must be provided. The processing of the data must also be documented in the list of processing activities in accordance with Art. 30 GDPR. The information required for this can already be found in the privacy statement, which can be created from the previous information.
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If you want to change your privacy settings (grant consent or revoke your previously granted consent), click here to change your settings. 